MTTA ke Eng? | Bolela Nako ea ho Ananela
Selelekela
MTTA, kapa Mean Time To Acknowledge, ke tekanyo ea nako e tloaelehileng eo mokhatlo o e nkang ho amohela le ho arabela kopo ea tšebeletso kapa ketsahalo. MTTA ke metric ea bohlokoa tšimong ea tsamaiso ea litšebeletso tsa IT, kaha e thusa mekhatlo ho utloisisa hore na e khona ho arabela kapele hakae litlhoko tsa bareki kapa tsa basebelisi.
MTTA E Baloa Joang?
MTTA e baloa ka ho arola kakaretso ea nako e sebelisitsoeng ho amohela le ho arabela likopo kapa liketsahalo tsa litšebeletso ka palo ea likopo kapa liketsahalo tse etsahetseng nakong e itseng. Mohlala, haeba mokhatlo o amohela likopo tsa litšebeletso tse 10 nakong ea beke, 'me ho nka lihora tse 15 ho amohela le ho araba likopo tseo, MTTA e tla ba lihora tse 15 / likopo tse 10 = lihora tse 1.5.
Ke Hobane'ng ha MTTA e le Bohlokoa?
MTTA e bohlokoa hobane e thusa mekhatlo ho utloisisa hore na e khona ho arabela kapele hakae litlhoko tsa bareki kapa tsa basebelisi. MTTA e phahameng e ka bontša hore mokhatlo o loanela ho laola le ho rarolla likōpo kapa liketsahalo tsa tšebeletso ka katleho, tse ka lebisang ho se khotsofale ha bareki le ho fokotsa tlhahiso. Ka ho utloisisa le ho ntlafatsa MTTA, mekhatlo e ka fihlela litlhoko tsa bareki le basebelisi ba eona hamolemo.
U ka Ntlafatsa MTTA Joang?
Ho na le mekhoa e mengata eo mekhatlo e ka ntlafatsang MTTA ka eona:
- Kenya ts'ebetso ea tsamaiso ea liketsahalo: Sistimi ea taolo ea liketsahalo e ka thusa ho hlophisa mokhoa oa ho amohela le ho arabela likopo kapa liketsahalo tsa ts'ebeletso.
- Basebeletsi ba koetliso mabapi le mekhoa ea ho laola liketsahalo: Ho netefatsa hore basebetsi ba koetlisoa ka mokhoa o nepahetseng mabapi le mekhoa ea ho laola liketsahalo ho ka thusa ho fokotsa nako e hlokahalang ho amohela le ho arabela likōpo tsa tšebeletso kapa liketsahalo.
- Lekola MTTA le ho hloaea libaka tse lokelang ho ntlafatsoa: Ho beha MTTA leihlo khafetsa le ho hloaea libaka tse lokelang ho ntlafatsoa ho ka thusa mekhatlo ho tseba le ho rarolla mathata kapa litaba tse ling tse amang bokhoni ba eona ba ho amohela le ho arabela likopo tsa litšebeletso kapa liketsahalo.
Ka ho kenya tšebetsong maano ana le a mang, mekhatlo e ka ntlafatsa MTTA le ho fihlela litlhoko tsa bareki le basebelisi ba eona hamolemo.
fihlela qeto e
MTTA, kapa Mean Time To Acknowledge, ke tekanyo ea nako e tloaelehileng eo mokhatlo o e nkang ho amohela le ho arabela kopo ea tšebeletso kapa ketsahalo. Ke metric ea bohlokoa tšimong ea tsamaiso ea litšebeletso tsa IT, kaha e thusa mekhatlo ho utloisisa hore na e khona ho arabela kapele hakae litlhoko tsa bareki kapa tsa basebelisi. Ka ho kenya ts'ebetsong mokhoa oa ho laola liketsahalo, basebetsi ba koetlisang mekhoa ea ho laola liketsahalo, le ho beha leihlo MTTA le ho khetholla libaka tse lokelang ho ntlafatsoa, mekhatlo e ka ntlafatsa MTTA le ho finyella litlhoko tsa bareki le basebelisi ba eona hamolemo.
